• Receive maintenance requests from tenants and internal staff via phone, email, and property management software in both English and Spanish.
• Accurately document all request details, including tenant name, contact information, property address, issue description, and urgency level.

• Assess the urgency of incoming requests, prioritizing safety issues, comfort, and lease obligations.
• Assign work orders to appropriate maintenance technicians based on availability, skill set, and job requirements.

• Monitor the lifecycle of each maintenance request from initiation to completion.
• Use maintenance software to track technician performance, response times, and work order completion.
• Generate reports and highlight recurring issues or improvement opportunities.

• Create daily schedules and efficient routes for technicians to reduce response times and increase productivity.
• Adjust technician schedules in real-time based on emergency requests or shifting priorities.

• Serve as the primary point of contact between the office and maintenance technicians.
• Provide updates, directions, and job details to technicians throughout the day.
• Collaborate with property managers and other departments to coordinate repairs involving multiple units or vendors.

• Monitor supply levels of tools, parts, and materials.
• Submit purchase requests and coordinate deliveries to ensure technicians are properly equipped.

• Maintain accurate records of work orders, tenant communications, invoices, and vendor details.
• Assist with data entry, phone coverage, and general office duties as needed.

• Professionally communicate with tenants in English and Spanish to provide updates and resolve maintenance concerns.
• Escalate unresolved issues to management when necessary.

• Schedule, dispatch, and follow up with external vendors and contractors.
• Monitor service quality and resolve performance concerns as they arise.

• High school diploma or equivalent.
• Bilingual fluency in English and Spanish (verbal and written).
• Excellent communication, customer service, and interpersonal skills.
• Proficiency in Microsoft Office and maintenance software systems.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

• Experience in property management, facilities maintenance, or dispatching.
• Familiarity with maintenance terminology and building systems.
• Knowledge of Yardi or similar property management platforms.

• Primarily office-based with minimal on-site requirements.
• Standard workweek with occasional overtime based on maintenance needs.

• Frequent sitting, typing, and use of computer equipment.
• Occasional lifting of items up to 25 pounds.

• Competitive pay based on experience.
• Medical, Dental, and Vision Insurance.
• Life Insurance and Short/Long-Term Disability.
• Retirement Plan.
• Paid Time Off (PTO) and Holidays.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.